IT Service Management

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IT Service Management

In today’s world of fast-moving changes, IT departments face many problems. The lack of processes and performance generate discrepancies that may be impacting the service quality within the organization. IT Service Management (ITSM) is a discipline for managing information technology (IT) systemscombining the right technology with IT best practices to provide value to your customers.

We can partner with you, assessing and analyzing the current processes and providing recommendations for improvement. We utilize best practice service management frameworks, such as Control Objectives for Information and related Technology (COBIT) and the Information Technology Infrastructure Library (ITIL) to ensure customer-oriented IT services.

IT Service Management Consulting will allow your organization to take following benefits:

Optimized IT operations
Improved operational transparency and reduce risk
Reducing operational costs and improving the quality of business operations
Aligned IT processes and service levels with business objectives and requirements
Improved IT resources productivity
Applied metrics to measure IT service performance and provide continuous IT process improvement
Increased business satisfaction with IT services

Our offering includes;

IT service strategy: Strategy management, Service portfolio management
IT service design: Service level management, Availability management and Information security management
IT service transition: Change management, release and deployment management, service asset and configuration management
IT service operations: Incident management, Problem management
Continual Service Improvement (CSI)
Tools evaluation, deployment & administration
Enabling for certifications such as ISO 27000 & ISO/IEC 20000
Cost reduction and modeling


  • 4th Floor, Room No. 6
  • Al Qamra Holdings Building
  • Al Sadd, Doha – Qatar
  • (+974) 4016 1007